Terms and Conditions

Welcome to the Boo-Burys terms and conditions. Terms and conditions can seem a bit intimidating, but they’re pretty important, so we’ve tried to make them as easy as possible to read and understand, and we really appreciate you taking the time to read them carefully. If you continue using the website, this will be taken as your agreement to be bound by these terms and conditions, which shall also govern all transactions on the website or in-store to the exclusion of any other terms and conditions. They do not affect your statutory rights.

Boo-Burys

That’s ‘us’. We might also refer to ourselves as ‘Boo-Burys’ or ‘we’.
The registered office of Boo-Burys is:
36 Al A'ajbah Street
Umm Suqeim 1
Dubai - U. A. E
info@booburys.com
We recommend to all our customers that they print and retain a copy of the terms and conditions for future reference. If placing an order in store, you will be provided with a copy of our terms and conditions at the time of purchase.

Orders

In this section we will go through all processes related to placing an order with Boo-Burys. We will try and keep this simple and straightforward, but remember: if you’re not sure about anything you’ve read you can contact us for further information before placing your order.

Products and Stock Levels

The only items we offer from stock are those displayed in the clearance section, including ex-display models and those from a photo-shoot. All other items are bespoke and therefore are ordered individually and custom built to your specifications.
Reasonable variations in the colour or in the dimensions are not considered as a defect. We cannot accept any responsibility for any variation in colour caused by your browser software or computer system. We use high quality materials. Some of them have natural characteristics, which may not be considered as a defect. This includes variations in shade, texture, colour or grain.

Placing an Order

You place an order on the website or in-store by selecting an item to purchase. After placing an order you will receive an order acknowledgement e-mail from us (please note that this e-mail is an acknowledgement and not acceptance of your order).
To place an order you are required to be 18 years old or over and provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; e-mail address and telephone number
If you are paying by credit card, we will authorize your debit or credit card payment. Once we’ve received the agreed payment, we will accept your order and proceed to place it with our factory.
This is when a legally binding contract between us is created.
The details of your specific contract are filed by us. We also recommend that you retain all e-mails relating to your order and contract for your personal records. However, should you want any information regarding your order, you may contact us.
We reserve the right to decline or cancel all or part of any order for whatsoever reason and should this occur we would e-mail you with these details. This includes, but is not limited to the following: - we have insufficient capacity to deliver the goods you have ordered;
- we do not deliver to your area;
- one or more of the goods ordered was incorrectly described or priced on the website;
- the payment transaction is not authorised; or
- you are not over 18 years of age and have not provided the required information to make an order
If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Prices and Payments

All prices and charges on this website are quoted in UAE Dirhams. The price you pay for your order is that price which is displayed on the website. Sofa prices include deliery charges within the UAE for sofas, unless otherwise stated.
Intervening lower prices may apply during the sale event, please ask for details.
Any specific vouchers created for promotional purposes are not to be used in conjunction with any other offer. In any case, Boo-Burys will always honour the best price at any given time from a running promotion or a promotional voucher so the customer always benefits from the best offer at the time of purchase.
If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.
If you have chosen to pay by card, once your order is received we will process the payment for it using the credit or debit card details you have provided. Any refund will also be processed through credit or debit card you choose to use for the payment of the order. We will advise you if your payment details cannot be authorized for any reason. We may then invite you to pay by another method.
We do not normally accept deposits but should you have opted to pay a deposit by card, the outstanding balance must be paid in full on the same card before final delivery is made. A receipt for the balance payment will be e-mailed to you.
All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card is encrypted prior to it being transferred to the bank for authorization.
As an additional security means, no credit or debit card details submitted online are stored directly by us once your order has been processed.
If you have authorised us to obtain a second or final payment of your order on your chosen card, we will use the same secure connection to request these monies to be transferred to the bank for authorization. Your CV2 number is not retained by our Secure Payment Provider (SSP).

Delivery of Goods

All deliveries will be pre booked and must be signed for.
We will deliver the goods you have ordered to the delivery address you give us at the time you place your order.
We aim to deliver your furniture within the times quoted on our website when you place your order.
These are quoted as the estimated time that we believe we can deliver the order to you based on production times from our suppliers.
Where multiple items have been ordered, we will endeavour to deliver them all together by the longest delivery time quoted, unless a split delivery is required. This additional service will be subject to a further carriage charge.
The delivery times for our in-stock products (check the ‘clearance” section on our website) can range between 1 to 2 weeks.
All other products, given that they are bespoke and therefore custom-built according to your personal preferences, have a delivery time ranging from 8 to 12 weeks plus. An estimated delivery date will be given to you at the point of sale, when placing your order.
In the event of unexpectedly high volume sales, the delivery may extend by an additional 2 weeks.
If the circumstances of your order change, we will contact you. If, however, it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.
With limited storage facilities, we endeavour to deliver your order as swiftly as possible, usually no later than 7 days after it becomes available. We would appreciate you accepting delivery on the same basis.
The delivery times quoted on the website are for delivery to to the UAE only. If you wish for your order to delivered to an onward destination outside the UAE, please let us know and we can provide a separate delivery quote. We will inform you of this when confirming acceptance of your order. You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery, provided that we have received payment in full for the goods. Goods ordered for an onward delivery outside the UAE are solely the customer's responsibility.
Where applicable our expert Delivery Service team will carefully install your new furniture in your home, exactly where you want it (subject to access). They will remove all wrappings and packaging and dispose of them for you.
Before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room.
It is the customer’s responsibility to ensure that the items will fit into the property. To discuss this with a member of staff please call us on 04 330 7962.
Boo-Burys  are not responsible for delays due to strikes or inconvenience from the supplier. If your product does not arrive within our estimated time-frame, please contact us and we will investigate the matter for you.

Cooling Off Period & Cancellation

You are entitled to a 48 hours statutory cooling off period beginning from the date you place your order, whether in-store, online or over the telephone. This is due to our orders being sent to the factories after 48 hours.
Please note that all our sofas, except those within the clearance section, are considered to be bespoke, as they are custom-built for you, therefore there is no cancellation policy after the 48-hour cooling off period has expired.
Certain goods are also exempt from cancellation, for example, a mattress that has been taken out of its sealed packaging in which it was delivered.
You must inform us in writing during the cooling off period that you are cancelling the contract (e-mails are accepted).
The refund will be in the same form of payment originally used for the purchase as soon as possible, but definitely within 30 days of your request.
If the returned goods have not been looked after by you with reasonable care and are not in the condition that they were in when delivered to you, we reserve the right to discount an amount equal to the work going into re-storing its original condition.
The goods must be returned in their original packaging, as delivered to you originally.
Boo-Burys are not responsible for delays due to strikes or inconvenience from the supplier. If your product does not arrive within our estimated time-frame, please contact us and we will investigate the matter for you.
If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.

 

Natural Leather

Leather is a natural product and each hide will have it's individual characteristics such as shade, texture and natural markings which make your furniture unique. Examples of leather samples and sofas in our showrooms are samples only and your furniture may vary slightly according to shade, texture and natural markings. 

 

Order Issues and Complaints.

We hope you don’t have any problems with your order and that you thoroughly enjoy the goods you receive. However, if you experience any issues or have any concerns, this section may be able to help you.

Damage

Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.
However if the goods are found to be either damaged or defective in any way at the time of delivery, you have the right to the following options:

Reject the goods

You will be asked to complete an Incident Report form immediately; the home delivery team will provide that while on site.
The Incident Report form will then be returned to the delivering warehouse. It will be logged against your order number, and we will contact you to arrange a suitable solution.

Keep the goods

If the furniture is usable, despite the damage, we are happy for you to go ahead and use it The home delivery team will complete an incident report form (if appropriate) to record the problem. They will ask you to sign it and they may also take photographs to accompany the paperwork.
The Incident Report form will then be returned to the delivering centre. It will be logged against your order number, and assessed for necessary further action.
If the pre-existing fault or damage is discovered after delivery, you should contact us as soon as you notice the defect or at the latest within 14 days of delivery of the goods on 04 330 7962.
Our customer care team will then contact you to arrange a technician to visit and inspect the goods and discuss your options including returning the goods or repairing the problem to manufacturing standards. If he/she is unable to resolve the matter on the first visit and parts are required, we will endeavour to source them as quickly as possible.
In the event that a repair cannot be made, we will replace the furniture, offer a re-selection to the value of the purchase price less any discounts or give a full refund including any delivery charges (where applicable). The goods that are deemed faulty revert to the ownership of Boo-Burys, and must be in our possession before monies are refunded. A refund may be subject to a usage charge depending on the period of time that has elapsed since delivery.
Faults that develop after 14 days of Delivery: In the unlikely event that one of our items is to develop a fault, please call us on 04 330 7962. Your options may vary depending on the individual circumstances including the length of time that you have had the item and the nature of the fault. Our products are protected by a warranty, and as such, and depending on the level of coverage purchased at the time, we will offer a suitable solution.

 

Unforeseen Circumstances

While every effort is made to meet our customers' demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

Complaints

If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by telephone or e-mail, the details of which are contained under the "Contact Us" page.
Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.

Online Data, Privacy and Property Rights.

We take our customers privacy very seriously. In this section we will go through how we handle online data and privacy issues.
Boo-Burys respects the privacy rights of its online visitors and recognizes the importance of protecting information provided from them compliant to the guidelines of the UK Data Protection Act (1988). Information you provide to us remains confidential. We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We collect information about you for two reasons: firstly, to process your order and, secondly, to provide you with the best possible service. You specifically authorise us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number), to authenticate your identity, to validate your debit or credit card and to authorise the transaction. You acknowledge that you consent to the processing of such information.
Boo-Burys uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a Cookie in order to evaluate your use of our web sites and compiles reports for us on activity on our web sites.
Google stores the information collected by the Cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using Boo-Burys online shop, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information please visit: http://www.google.com/intl/en/policies/privacy/
The content of this Website is © Boo-Burys (or its third party licensors). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorised by us (or our licensors).

Legal Information and Disclaimer.

We, and these terms and conditions, are obliged to meet certain legal requirements. You can find information about these law-related issues in this section.
These terms and conditions together with our current website prices, delivery details, contact details and Privacy Policy set out the whole of our agreement relating to the supply of goods to you by us.

DISCLAIMER

Boo-Burys is providing this Website on an "as is" basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website or its contents and denies all such representations and warranties.
In addition, Boo-Burys makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Boo-Burys, however it arises, for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. Neither Boo-Burysnor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Boo-Burys accepts no liability for any information or content contained in external third party websites which link to or from this Website.
Aside from the above, none of these exclusions and limitations are intended to limit any rights you may have as a consumer, under local or other statutory rights, nor in any way to exclude or limit our liability to you, for death or personal injury resulting from our negligence or that of our employees and/or agents.
Issue 02
Dated 01 September 2015.